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SUPPORT: BEING AVAILABLE WHEN YOU NEED US OUR CUSTOMER SUPPORT INCLUDES THE FOLLOWING ELEMENTS: Our customer support is catered to the needs of each client, but often includes elements such as the domain; all hosting; answering user inquiries 24 hours per day/ 7 days per week; documentation for new features, etc.; mirrored backup of live: Every ten minutes critical data is being archived; and nightly backups. In addition we incorporate the essential human element: a guarantee on website functionality (e.g., if one server goes down, we quickly move you to another); admin and user training; plus full, 100% integration assistance. SELECTED TRAINING MATERIALS: Baseline footprints |
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